Last updated: October 15, 2026
1. Scope
This policy applies to all services purchased directly from World Atlantus LLC, including phone numbers (DID and toll-free), hosted PBX seats, dialer and contact-centre subscriptions, messaging, and prepaid voice termination balances. It applies alongside our Terms of Use and Cancellation Policy.
2. Refund Window
- New subscriptions: You may request a full refund of your first monthly charge within 14 days of the initial purchase date.
- Billing errors: Duplicate charges, charges after a valid cancellation, and charges for services that were never provisioned are refunded in full at any time, without a time limit.
- Service failure: Where we fail to meet the uptime commitment in our Service Level Agreement, remedies are issued as service credits under that SLA rather than under this policy.
3. What Is Refundable
- The first monthly subscription charge, when requested within the 14-day window described above.
- Any amount billed in error, including duplicate charges and charges taken after cancellation.
- Unused prepaid voice termination balance, less any traffic already carried and any applicable carrier pass-through costs.
- Charges for a service that was ordered but never activated on our network.
4. What Is Not Refundable
- Usage that has already been delivered — calls carried, messages sent, and minutes consumed.
- Number porting fees, regulatory recovery fees, and taxes already remitted to third parties.
- Renewal charges after the first billing period, other than where they result from a billing error or a cancellation we failed to action.
- Charges on accounts suspended or terminated for breach of our Terms of Use, including traffic that violates telecoms regulations.
- Custom development, professional services, and onboarding work already performed.
5. How to Request a Refund
Email sales@worldatlantus.com from the address on the account, or write to us at the postal address below, with:
- Your account name and the email address on the account.
- The invoice number or payment reference, and the amount in question.
- A short description of the reason for the request.
You do not need to give a reason to use the 14-day new-subscription refund. We acknowledge every request within 2 business days and decide it within 10 business days of receiving the information above.
6. How Refunds Are Paid
Approved refunds are returned to the original payment method used for the purchase. We cannot refund to a different card, account, or payee. Once issued, funds typically appear within 5–10 business days, depending on your bank or card issuer. We do not charge a processing fee for refunds.
7. Disputes
If a refund request is declined, you may ask us to review the decision by replying to our response. We would ask you to contact us before opening a dispute with your bank or card issuer, so that we have the opportunity to resolve it directly.
8. Contact