Manage Communications With Our Cloud PBX !
Our distinctive virtual PBX phone system enhances customer engagement outcomes by tracking and visualizing your communication processes in real-time.
Trusted by 4000+ companies
Enhance Your Performance With Our Cloud PBX !
Easily manage and monitor real-time calling operations over the internet.
Operate From Anywhere
Experience the benefits of World Atlantus Cloud PBX services for businesses. No additional hardware is needed, removing the constraints of traditional office equipment.
- Accessible from anywhere with an internet connection.
- You can manage the system effortlessly from any device.
- Fostering increased workplace flexibility and freedom.
Optimize Calling Operations
Monitor your Cloud PBX calling activities in real-time, ensuring calls are directed to the most suitable agents while promptly evaluating individual performance metrics. Assign agents to desks based on their pertinent skills, and utilize Whisper and Barge features to aid agents or seamlessly take over calls. Effortlessly review Call Detail Records (CDRs) and agents’ statistics, including total pause time.
- Assign agents to desks based on relevant skills
- Whisper and Barge to assist agents or takeover the call
- Easily review CDRs and agents’ stats like total pause time
Easily Scale Your Business
Expand your call center effortlessly with just a few clicks. Our cloud-based PBX phone system adapts to your evolving business needs, ensuring seamless growth for your operations.
- Configure your virtual PBX in less than 24 hours.
- Easily add or reduce extensions as required.
- Utilize Call Detail Records (CDRs) to manage your business development strategy effectively.
Cloud PBX Features !
Real-Time Analytics and Insights
Examine your dashboard and KPIs and identify success patterns.
Call Center Queue Management
Assign agents to specific queues and prioritize call orders. Review in real-time.
Rapid Setup and Usage
Our team configures your Cloud PBX services in less than 48 hours.
Agent Interface
Your agents have their own dashboard, allowing them to pause and review.
Click-to-Call
Call your customers from our virtual PBX phone system with one click.
IVR/Auto Attendant
Automatically route calls with the customizable auto attendant system.
CDRs and Call Recordings
Your Cloud PBX agents can access call history and listen to recordings.
Easy, Virtual Workflow Control
Supervise performance directly from your online Cloud PBX dashboard.
Built-In Softphone
Utilize the free WebRTC version or download the Softphone directly to you.
Cloud PBX FAQs !
A cloud-based Private Branch Exchange typically referred to in the telecommunications industry as a cloud PBX or virtual PBX, is a phone system based directly on the internet. Unlike traditional physical machines that can only be accessed on-premise, businesses can utilize a virtual PBX phone system for business anywhere with an active web connection. All of your calls are routed over the internet, eliminating the need for bulky, immovable hardware. Calling operations run smoothly and efficiently, and all communications are trackable on a single, user-friendly platform.
To get started, you'll need to provide information to our experts, including how many agents will be using your PBX ad where your offices are located. You'll also need to specify any special automated calling rules you'd like to implement. Once you've filled out and sent back your preliminary questionnaire, the deployment process takes a maximum of two business days. As one of the leading virtual PBX providers, our goal is to get your call or contact center up and running as soon as possible.
WorldAtlantus offers a virtual PBX phone system in several packages based on the size of your calling needs. Our most extensive PBX, 'X-Large,' can equip your contact center with up to 120 concurrent calls. However, if you require something larger, we're always happy to discuss creating something based on your specific requirements. If your large business or enterprise needs greater calling capacities for your Cloud PBX service, WorldAtlantus can provide them.
No! One of the best parts of choosing WorldAtlantus as your cloud PBX provider is that there's absolutely no additional hardware or equipment required. You can leverage the system directly from your computer or smart device. We've also included a FREE built-in Softphone that enables you to use any device with an internet connection as a fully functioning business phone. Once the Cloud PBX has been deployed, you're ready to start making calls.
Yes. You must have around 100kb up/down for every concurrent call. This minimum should be relatively straightforward if you are working from home, as your bandwidth only needs to accommodate your activities. However, if you are operating a call center where all your agents are working from the office, you’ll need to make sure that you have the necessary bandwidth. Otherwise, your call quality will be affected.
Yes. Like with all virtual PBX phone systems, you can take advantage of WorldAtlantus from anywhere with an active internet connection. Whether you’re working from the office, at home, or traveling to a new country, you’ll have the capacity to call your customers. Our virtual PBX enables you to seamlessly monitor and manage your communications, no matter where you’re located. Try it today, and never miss a second of your business activities.
WorldAtlantus typically equips your Cloud PBX with extra extensions ahead of time, just in case you need to expand your business quickly and start making more concurrent calls. However, if you need to add even more extra extensions, our support team will begin handling your request within 24 hours, ensuring you can keep your calling operations running smoothly. As a top industry cloud PBX provider, WorldAtlantus makes sure your business can grow whenever needed.
No. Agents and managers have different workspaces when using WorldAtlantus cloud PBX service. With varying priorities, WorldAtlantus knows employees must stay focused on the most critical tasks. The agents’ dashboard allows them to pause and review their statistics. They can track individual performance on their cloud-based PBX phone system and figure out ways to maximize their success. On the other hand, managers can examine KPIs for the entire call or contact center, empowering them with tools to handle the bigger picture.
Yes. WorldAtlantus leading Cloud PBX can seamlessly integrate with a wide array of CRMs and internal management systems, ensuring all of your data is up-to-date and accessible from a single platform. When you choose WorldAtlantus as your virtual PBX provider, you’ll easily keep your client database organized and deliver personalized customer experiences that bolster your engagement rates and maximize your sales potential.
Yes. WorldAtlantus integrated our Speech-to-Text service directly into our full suite of cloud communication solutions to make this process much easier for you. When using our cloud-based PBX phone system, your recordings are stored in the cloud. You can implement our Speech-to-Text software directly in your Cloud PBX dashboard and have your conversations converted into easily readable scripts within minutes.