ViciBox Features

Vicibox V2.0 Features !

Interactive Reporting, WebRTC Based Web Phone, Predictive Dialing, AMD Detection, Human Detection & Many more…

 

Dialer Features

  • Vicibox V2.0 New Web Interface for Admin/Agent
  • Realtime Dashboard
  • Interactive reporting to have an eagle eye view for all campaigns and agents.
  • Inbound, Outbound and Blended call handling
  • Skills-based routing with agent ranking.
  • Outbound agent-controlled, broadcast and predictive dialing
  • Integrated call recording
  • Three-Way calling within the agent screen
  • Agent Scripting with customer data
  • Scheduled Callbacks: Agent-Only and Anyone
  • External CRM Integrations
  • Ability to have agents work from almost any internet connected computer..
  • Web-configurable IVRs and Voicemail boxes
  • Outbound CallerID Groups: per-State, per-Area code, Round-robin and Auto-rotate
  • Custom Data Field Forms with Switchable Forms
  • Zoiper Web phone and our WebRTC phone are both included.
  • Virtually limitless campaigns, lists, IVRs, inbound queues, DIDs, phone accounts, voicemail boxes, and user accounts
  • Inbound Post-Call Customer Surveys
  • Inbound Queue Preserve-Place-in-Line
  • Inbound Queue Closing Time Features
  • Integrated web-based agent phone included, requires no agent setup.
  • Immediate or scheduled website callbacks
  • Real-time reports with “click-to-listen” to monitor agent phone calls.
  • Inbound and Advanced Forecasting Reports
  • Full USA, Canada and UK regulatory compliance
  • DNC.COM Lead Filtering and Inbound Call Filtering
  • 99.9% up-time guarantee*
  • Dedicated dialing server hardware.
  • Single server guaranteed to handle at least 25 agents at 3:1-line ratio..
  • Additional servers can be added to increase agent and call capacity.
  • Month-to-month terms, no long-term contracts
  • No hidden fees

Why Choose Vicibox Center ?

The only software that smoothly spread your message to millions of customers.
Tech Support

We are always here to run your operations smoothly.

 
OPEN TICKET
Low-Cost Dialing Solution

Intelligent predictive dialing auto control dialing speed.

 
MORE FEATURES
WebRTC Based Solution

No need to for any soft/hard phones.

 
TRY YOUR SELF

Per Agent Bandwidth Requirements !

For each agent, Vicidial requires 87 kilobits for the phone connection and 3 kilobits for the web connection for a total of 90 kilobits. To calculate how much bandwidth you need at your location, simply multiply the number of agents by 90 kilobits (Example: 20 agents x 90 kilobits give you 1800 kilobits). To calculate how many megabits that is, simply divide the sum by 1024 (Example 1800 kilobits divided by 1024 is 1.757 megabits).

If need be, compression can be used on the agents’ phone connections which will reduced the amount of bandwidth required. However, this can reduce the audio quality for both the agent and the customer.

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Why use our press 1 dialer as your automated dialer ?

Press 1 Dialer helps you reach thousands of contacts automatically by saving significant time and money. It helps improve efficiency, generate efficient leads, helps in debt collection, duplicate number checking, VoIP carriers and offer multiple benefits.

Convert your leads into potentials customers .

Press 1 automated dialer software solution, you can increase your sales over 200%. Agents can spend more time with talking to live prospects which leads to more sales and higher revenue gains.